Services

Professional Services

From a 24/7 Help desk to contract services, Wayne has you covered.

Wayne Genuine Parts

Wayne Genuine Parts

When selecting replacement parts for your fuel dispensers and point of sale (POS) systems, trust the people who know your equipment best. Because all Wayne Genuine Parts feature our most up-to-date product enhancements, you’re assured of getting the highest quality and most compatible parts available. Looking for peace of mind? We back all Wayne Genuine Parts — including printers — with an industry-leading warranty. To protect you and your customers, our components deliver the most secure solutions to prevent theft and fraud. Superior parts mean superior performance and protection. Maximize your uptime — on the forecourt and in the store — with Wayne Genuine Parts.

 

Wayne Fueling Systems is the exclusive manufacturer of Tokheim genuine parts and genuine parts repair for all of North America.

 

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Contract Services

Wayne Contract Services

Wayne Contract Services enable you to leave the details of equipment maintenance and service to us so you can focus on successfully running your business. Our extensive menu of contract service levels covers the full suite of fueling systems, including non-Wayne equipment. You can select a tailored, comprehensive agreement that encompasses your entire business. And having one dependable support point-of-contact saves valuable time and reduces costs. We contract directly with service providers so you have only one contract to manage and maintain. Your administrative load is lessened and you have more time to devote to your business.

Help Desk

Wayne Help Desk

Not only is it crucial to keep your dispensers and systems up and running, it’s important to ensure they are operating at their peak potential. Wayne Help Desk Services offer professional around-the-clock support for troubleshooting, operational efficiency and uninterrupted profitability. Wayne does more than just provide assistance when you encounter service or maintenance issues. Our Help Desk Contract Coverage proactively supplies information and recommendations to help you get the most from your equipment investment.

Continuous uptime day or night.

  • Highly trained technical staff and the most up-to-date equipment.
  • High rate of first-call resolutions.
  • Fast turnaround reduces costs and increases uptime.

Network Operations Center (NOC)

Wayne Network Operations Center (NOC)

Uptime is critical for fueling retailers.  You need equipment and technology that works—every time—all of the time.  The Network Operations Center (NOC) delivers remote service support for Wayne technology device maintenance and repair.  Through Internet connectivity, our highly trained experts can access dispensers and systems remotely to provide device set-up, 24X7 health monitoring and ongoing maintenance and repair services.  Our continuous monitoring services enable us to identify potential issues so we can address them before there is a problem.

NOC Services include:

  • Device monitoring - troubleshoots dispenser and system functions.
  • Site services - provides alerts and alarms for everyday forecourt operations.
  • Security - monitors forecourt and network for breaches.
  • Data management – delivers monthly reports and fuel marketing data.